Return and Refund Policy

At Mia Stationery, we strive to provide high-quality products and ensure customer satisfaction. If you are not entirely satisfied with your purchase, our Refunds and Return Policy outlines the steps to address your concerns.

1. Eligibility for Returns

  • Items must be returned within [Insert number] days from the delivery date.
  • Products must be unused, in their original packaging, and in the same condition as when you received them.
  • Returns are applicable only for items that are defective, damaged, or incorrect upon delivery.

2. Non-Returnable Items

We do not accept returns for:

  • Items damaged due to misuse or improper handling.
  • Custom-made or personalized products.
  • Clearance or sale items (unless defective or damaged).

3. Return Process

  1. Contact Us: Email us at [email protected] within the return window to request a return.
  2. Provide Details: Share your order number, item details, and the reason for return. If applicable, include photos of the defective or damaged product.
  3. Approval and Pickup: Once your return request is approved, we will arrange for a pickup at your address. Ensure the item is securely packed for transit.

4. Refund Policy

  • Refund Eligibility: Refunds are issued only for defective, damaged, or incorrect items after we inspect and verify the returned product.
  • Refund Method: Refunds will be processed as cash.
  • Processing Time: Refunds are processed within [7-10 business days] after receiving the returned item.

5. Exchange Policy

We offer exchanges for items that are defective, damaged, or incorrectly shipped. To request an exchange, follow the same process as for returns.

6. Shipping Costs

  • If the return is due to an error on our part (defective, damaged, or incorrect item), we will cover the return shipping costs.
  • For other returns, the customer is responsible for the shipping costs.

7. Cancellations

  • Orders can be canceled only before they are shipped. To cancel an order, contact us at [email protected] immediately.

8. Contact Us

For any questions or concerns about refunds and returns, please contact us [email protected].